Remote Support Pricing & Minimums
As we've gotten busier, we're standardizing remote support so customers get reliable help and we can schedule time appropriately. Remote support stays more affordable than on-site service, and is now supported by our team so you're not dependent on one person's availability.
What To Know
📋 What Changed?
Remote help is now billed with a 30-minute minimum. On-site visits remain a 1-hour minimum. This prevents "creep/slide" where small quick requests add up, while keeping remote service the most cost-effective option.
🖥️ What Remote Support Covers
Email setup, printer troubleshooting, account logins, Windows/Mac settings, software installs, device tune-ups, basic security checks, file organization, cloud sync issues, and general "how do I…" tech help.
⏱️ Billing Rules (Simple)
Remote sessions are billed in 30-minute blocks.
On-site service is billed with a 1-hour minimum.
If we solve it faster than the minimum, that's still the minimum session charge.
Quick advice is free. Short emails and texts with simple questions
are no problem. If we need to do research or remote in, that's when billing starts.
New Features
AI Email Security Checker Powered by MRComputerPro
Not sure if an email is legit? Forward it to our secure mailbox and our AI analysis tooling will evaluate the email and send you back a detailed report — automatically. Red flags are highlighted directly in the email content so you learn what to watch for next time.
What it analyzes & delivers
- ✓ Email headers, DKIM, DMARC, SPF authentication & sending tree
- ✓ Email body content & social engineering patterns
- ✓ Red flags highlighted directly in the sandboxed email so you learn what to spot
- ✓ Attachments scanned in a secure sandbox
- ✓ Links inspected — sandboxed screenshots included in report
- ✓ Images embedded in the email analyzed for deception
- ✓ View/print your full report via a one-time secure link — link self-destructs after access
- ✓ Your email is purged from our system after analysis
Included free with the $35/mo Home Support Plan.
IT Training Center SCORM-Powered Learning Portal
A full library of IT guides, tips, tricks, and best practices — from beginner basics to advanced topics. New content added weekly and kept current so you're always learning with up-to-date material.
What's included
- ✓ Beginner guides — getting started with your computer, email, internet safety
- ✓ Intermediate & advanced topics — networking, security, troubleshooting
- ✓ IT best practices, tips & tricks for everyday tech
- ✓ New content added weekly — always current, never stale
- ✓ 1 account per household/email — unlimited use of the full library
- ✓ Learn at your own pace, on your own schedule
Included free with the $35/mo Home Support Plan.
Service Plans
Remote Support (Pay-As-Needed)
- Minimum: 30 minutes per remote session
- Phone/email scheduling + remote session link
- Ideal for occasional help (email, printer, setup, quick fixes)
Home Support Plan (Monthly)
- Includes 0 minutes of remote support each month
- Great for customers who reach out regularly
- Discounted vs. multiple pay-as-needed sessions
- Extra time beyond included minutes billed at $40 per 30-minute block
- Quick advice via email or text is always free
- AI Email Security Checker included (normally $5/mo)
- IT Training Center included (normally $5/mo)
On-Site Service
- Minimum: 1 hour per on-site visit
- Best for hardware installs, networking, complex issues
- Travel/time on the road is built into the on-site rate
AI Email Security Checker
- Forward suspicious emails to our secure analysis mailbox
- AI evaluates headers, DKIM, DMARC, SPF & sending tree
- Attachments, links, and images scanned in a sandbox
- Red flags highlighted in email content — doubles as a learning tool
- Secure one-time link to view/print your full report — link self-destructs after access
- Emails purged from our system after each analysis
- Unlimited use — scan as many emails as you need
Standalone $5/mo, or included free with the Home Support Plan ($35/mo).
IT Training Center
- Full library of IT guides, tips, tricks & best practices
- Beginner to advanced — something for every skill level
- New content added weekly and kept current
- SCORM-powered interactive courses & walkthroughs
- 1 account per household/email address
- Unlimited use — learn at your own pace, anytime
Standalone $5/mo, or included free with the Home Support Plan ($35/mo).
Common Questions
Small "quick" issues often turn into 20–30 minutes with logins, updates, and testing. Minimums keep scheduling fair and predictable so we can keep helping customers reliably.
Yes. Remote avoids travel time and lets us help faster. If the issue requires physical access, we'll recommend on-site.
After scheduling, you'll receive a remote session link. We connect securely to your computer, diagnose the issue, and walk you through everything we do — no need to drop off your device.
No — unused monthly minutes do not roll over. This keeps pricing simple and straightforward.
If it's a business network, office setup, or a multi-device project, contact us for a quote. We'll point you to the best option.
Reach out via our contact page or give us a call. We'll schedule a remote session or on-site visit that works for you.
We whitelist your email address, then you forward any suspicious email to our secure analysis mailbox. Our AI evaluates headers, authentication records, content, attachments, links, and images — highlighting red flags directly in the email so you learn what to watch for. You'll get a summary response plus a secure one-time link to view or print the full report on our portal. The link self-destructs after you access it, and your forwarded email is purged from our system after every analysis.
Yes — the AI Email Security Checker ($5/mo value) is included free with the $35/mo Home Support Plan. You can also get it as a standalone add-on for $5/mo if you don't need the full support plan.
A full library of guides, walkthroughs, tips, tricks, and best practices covering everything from basic computer use to advanced security and networking. Content is SCORM-powered and interactive — new material is added weekly and kept current.
Each subscription includes 1 access account per household/email address with unlimited use of the full content library. It's $5/mo standalone or included free with the $35/mo Home Support Plan.